Refunds and cancellation

This policy explains how a school cancels CampusMonkey and when we refund a payment. It is part of our terms of service.

Free trial

The trial is free. Nothing is charged unless the school chooses a plan and pays our invoice.

Cancelling

• A school can cancel at any time by writing to us at hello@campusmonkey.in.
• CampusMonkey keeps working until the end of the period already paid for. It does not renew after that, and no further invoice is raised.
• Before the end, the school can ask for a complete copy of its data. We keep the data for 90 days after the service ends, then delete it.

Refunds

• Subscriptions — monthly, or for one, two or three years — are paid in advance and are not refunded for the part of the period already begun, except as below.
• Paid by mistake or twice: we refund in full any duplicate payment or amount paid in error, once we have confirmed it.
• If we end the service for a reason that isn’t the school’s fault, we refund the unused part of the period paid for.
• SMS and WhatsApp credits already used are not refunded.

Approved refunds are paid back to the account or card the payment came from, usually within 7 to 10 working days of approval. Payments made online may take a few more days to appear, depending on the bank.

Questions

Write to us at hello@campusmonkey.in with the school’s name and the invoice number.

CampusMonkey